This policy explains how Voices.az collects, processes, stores and deletes your personal data and the text, audio and video that you upload to the service.
Last updated:
The Voices.az service is provided by "Learning Machine", Baku, Azerbaijan. For any privacy matter contact us at [email protected].
This policy covers the voices.az website, the user panel, the API and the website-reader widget — that is, all of our services: AI voice-over and text-to-speech, speech-to-text, video dubbing and voice cloning.
Payments are made in Azerbaijani manat (AZN) through the hosted payment page of Kapital Bank. You enter the card number, expiry date and CVV directly on the bank's page — we neither see nor store card data. All we keep is the transaction identifier, amount, date and status.
The audio, video and text you upload are processed solely to fulfil your order. This material is not used to train our models. Should that ever change, it would be offered only as a separate, voluntary opt-in setting in your account; no such setting exists today, and without your consent your content is never included in training.
Our staff access your content only when investigating a technical fault or when you ask support for help — and only to the extent required.
Before text is voiced, before a dubbed video is rendered or exported, and before the website reader widget voices an article, the text is automatically checked against the service's usage rules. The purpose of the check is to keep the service safe; its legal ground is our legitimate interest (see section 3). For the check, the text is sent over an encrypted connection (HTTPS) to an AI service provider. Only the text itself is sent: your name, email address, account identifier and other account data are not. The texts you submit for voicing are your content, not personal data that we collect about you; if you include other people's personal data in a text, you are responsible for having the right to do so. As described in section 7, this transfer is covered by contractual data-protection terms.
As a result of the check we keep a cryptographic hash of the text, the first 500 characters of the text, the decision, and the account and project identifiers (see section 5). Text that does not comply with the rules is not processed and is not charged. A member of our staff can review the decision — to request this, write to [email protected].
| Category of data | Retention period |
|---|---|
| Paid projects and their results | 6 months after the last activity on the project |
| Free previews and unpaid dubbing projects | 30 days |
| Account data | For as long as the account exists; deleted on your request |
| Payment transaction records | The period required by accounting and tax law |
| Technical logs | 90 days |
| Automatic text-check records (hash, first 500 characters of the text, decision) | As long as necessary to keep the service secure and to resolve disputes |
You may delete any project yourself at any time, without waiting for these periods to expire. On deletion, files are removed from storage immediately and from backups within 30 days. To delete your account entirely, write to [email protected].
We do not sell your data and we do not pass it to third parties for advertising. To run the service we engage contractors in the following categories only; each of them is bound by contractual data-protection terms.
| Category | Purpose | Place of processing |
|---|---|---|
| Cloud hosting | Servers, database, file storage | Azerbaijan and the European Union |
| CDN and network security | Traffic delivery, protection against attacks | Global edge network |
| Payment provider | Accepting card payments | Azerbaijan |
| Web analytics | Aggregated statistics on site usage | Under contractual data-protection terms |
| Online chat widget | User support inside the panel | European Union |
| AI language-model providers | Translation and text correction in dubbing | Under contractual data-protection terms |
| AI-based text-checking service | Automatic check of texts against the usage rules before processing | Under contractual data-protection terms |
Data may also be disclosed to competent public authorities where the law requires it.
Our servers and file storage are located in Azerbaijan and the European Union; the site is delivered through the Cloudflare network. AI processing of audio and text runs on our own servers. For the automatic check before processing, however, texts are sent to an external AI service provider (see section 4.1). Data may therefore be transferred outside Azerbaijan; such transfers are covered by contractual data-protection terms.
You can refuse analytics cookies through your browser settings or, where consent management is enabled on the site, through that panel. Disabling strictly necessary cookies makes the service unusable.
All connections are encrypted with HTTPS, passwords are stored only as hashes, and access to file storage is limited to short-lived, addressed links. Access rights are granted only to staff who need them for their work. No system can guarantee absolute security, however; keeping your password and API keys safe is your responsibility.
Under the Law of the Republic of Azerbaijan on Personal Data you have the right to learn what data we hold about you and to request its correction, blocking or deletion. Most of your projects you can manage yourself in the panel.
If you are located in the EU you additionally have the right to: access your data; rectification; erasure; restriction of processing; portability in a machine-readable format; objection to processing; withdrawal of consent; and lodging a complaint with a supervisory authority.
To exercise any of these rights write to [email protected]. We reply within 30 days; we may ask for additional information to confirm that you are the account holder.
The service is intended for persons aged 18 or over. Persons under 18 may use it only with the consent of a parent or legal guardian.
We may update this policy. We announce material changes on this page or by email at least 14 days before they take effect. The "last updated" date above always identifies the version in force.
Questions, access and deletion requests: [email protected]. The controller is "Learning Machine", Baku, Azerbaijan.